Paid reservations which are cancelled over 24 hours before the scheduled pick-up time will be refunded up to 80% of the paid amount. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time.
No Cash payments are accepted under any circumstance, all of our services must be paid online or directly in our main office at Holbox Island in advanced, prior to the service date. None of our operators will ask you to pay cash.
Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but please keep in mind that we can not assume any liability for lost, stolen, damaged or misplaced items. The owner must pay for any charges incurred in returning a left-behind item to its owner. Many bags look alike. Our drivers do their best to serve you well but please note that they cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please proof check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours. Small items are left in our vehicles most often (cell phones, cameras, small bags and sunglasses, in particular).
Our shared shuttle service to Cancun Airport does not include any gratuities. Tipping is allowed and is much appreciated by our drivers.
A two passenger minimum is strictly required for our shared shuttle service to operate, since it is precisely that a “Shared Service” this means that in case that you are the only passenger in the vehicle for the scheduled time and date of your trip you will have to pay an additional passenger fee for the expenses of the trip.
Our Holbox Shuttle service fare includes only the direct non-stop shared transportation service from Cancun airport to the port of Chiquila or vice versa at the specified time and date whichever applies to your reservation. Luggage and Carry – on Bags Our transportation Shuttle has been equipped for your comfort therefore your reservation includes only one 25 (kilogram) piece of regular Luggage.If you require extra space please let us know immediately +52 984 135 6451.
Tips or gratifications to our operators are not included in your fare netiher foods or beverages of any kind or other than specified. Cancellation Policies Cancellations can be made in advanced up to 24 hours before the service is scheduled case in which Holbox Shuttle will only refund up to 80% of your total payment.In the case of cancellations due to natural disasters Holbox Shuttle will make a full refund of your total payment.
A “No show” is declared when the passenger fails to reach the meeting point on time. No shows are usually declared after the 10 minute tolerance time limit from the programmed departure time.
Please note that we are only responsible of providing land transportation between Chiquila and Cancun Airport.
All of our departures are always on schedule. (Strict 10 minute Tolerance)
Holbox Shuttle will not make any refunds in case you miss the shuttle due to personal reasons or delays in your flight or ferry. In such cases we will try to fit you in any of our other units only if they are available at the time. Please be aware that if you miss your shuttle we have no obligation to figure out any other transportation means for your party.